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Environmental & Social Review Summary
This Environmental and Social Review Summary is prepared and distributed in advance of the IFC Board of Directors’ consideration of the proposed transaction. Its purpose is to enhance the transparency of IFC’s activities, and this document should not be construed as presuming the outcome of the Board of Director’s decision. Board dates are estimates only.
Any documentation which is attached to this Environmental and Social Review Summary has been prepared by the project sponsor and authorization has been given for public release. IFC has reviewed this documentation and considers that it is of adequate quality to be released to the public but does not endorse the content.
Latin America and the Caribbean
Colleges, Universities, and Professional Schools
FUNDACION UNIVERSITARIA 0 & M, INC.
Date ESRS disclosed
March 7, 2011
Signed: May 17, 2012
Approved: October 13, 2011
View Summary of Proposed Investment (SPI),
Category & Applicable Standards
Key Issues& Mitigation
Overview of IFC's scope of review
The IFC’s appraisal of this project included the following:
- Review of the Dominican Republic’s Environment and Natural Resources General Law (“Ley General sobre medio ambiente y recursos naturales”, 64-2000) and its Regulations on system for environmental permits and licenses (“Reglamento del sistema de permisos y licencias ambientales”), “Normas de habilitación y requirimientos para la instalación y funcionamiento de laboratorios”, “Normas nacionales de bioseguridad para laboratorios : directrices y requisitos generales para la bioseguridad de laboratorios”, “Norma para la gestión integral de desechos infecciosos (manejo, segregación, almacenamiento transitorio, transportación, tratamiento y deposito final”);
- Review of the architectural design, preliminary conceptual design of the electrical, mechanical (air conditioning and ventilation) and electronic specifications of the building (including water supply, sanitation, fire and life safety drawing specifications), the Universidad O&M’s internal regulation for human resources management (“Reglamento Personal Docente”), water/wastewater treatment technology and disposal, energy/water consumption estimate;
- Meetings with the Project Team of the School of Medicine, including the Project Manager (Jose Antonio Llavona), the local Architect (GVA & Associates; Cristobal Valdez, Angel Giudicelli Vidal), engineering team (Gabriel Aldebot, Pedro Castilo), sanitary engineer (Magda Duarte), the General Construction Contractor (Michel P. Lulo), and the Director of Human Resources and General Services of the Universidad O&M (Ms. Birmania Lopez de Soriano); and,
- Site visit to the building plot in Santo Domingo
The Universidad Dominicana O&M (or the “Sponsor”), established in 1966, is the leading private university in Dominican Republic (DR) with 18 educational career programs, 38,000 registered students and 7 campuses across Dominican Republic. The Sponsor intends to build a School of Medicine (the “Project”) as part of its Faculty of Medical Sciences with a total enrollment capacity of 800 local and foreign students. The building will consist of three towers, one for the use of the School of Medicine (lecture and meeting rooms, simulation and assessment, including multipurpose and gross anatomy (dissection room) laboratory, computer lab), one for a student residence while the third tower will include the auditorium, library and related public facilities (e.g. cafeteria, conference center, open roof garden). The first two towers will have 17-storeys above ground level while the third tower will have 6-storeys above ground. The building will also include a 6-storey underground parking area with a capacity of 430 cars. The project is located at the intersection of Ave. Roberto Pastoriza and Calle Boy Scout in the city center of Santo Domingo.
The Universidad Dominicana O&M, as project developer, has recruited a range of consultancy firms for the technical design of the medical school which encompass international (Sasaki Associates) and local architects (GVA and Associates), as well as structural, mechanical-electrical, electronic, sanitary (lead by Aldebot Ingenieros Consultores and Velazquez Duarte & Asoc.), vehicle circulation, kitchen & cafeteria, landscape and environmental consultancy firms. A General Contractor (Michel P. Lulo & Asocs) has been recruited for the implementation of the physical works and will be supported by specialized sub-contractors (e.g. electrical, A/C, sanitary, windows). A construction supervisor will be hired by the Client to monitor the works of the General Contractor and compliance with the technical designs. Partners Harvard Medical International (“PHMI”) is associated in this venture to provide technical support in key areas, such as building and curriculum design, training to Faculty professors and operational guidance. Project construction phase is expected to take up to 24-28 months.
This green-field project is presently at the conceptual design stage. The excavation of the site is completed and stands at 21 meters below ground level. High security gates are surrounding the project site for public safety.
Identified applicable performance standards
While all Performance Standards are applicable to this investment, IFC’s environmental and social due diligence indicates that the investment will have impacts which must be managed in a manner consistent with the following Performance Standards:
While all Performance Standards are applicable to this investment, IFC’s environmental and social due diligence indicates that the investment will have impacts which must be managed in a manner consistent with the following Performance Standards:
- PS1: Social and Environmental Assessment and Management Systems
- PS2: Labor and Working Conditions
- PS3: Pollution Prevention and Abatement
- PS4: Community Health, Safety and Security
The surface area of the plot is 4,300 m². The plot was acquired, on a willing-buyer-willing seller basis, by the Universidad Dominicana O&M in 2008 and has been vacant since then. The zoning is residential / commercial according to the General Direction of Urban Planning of the Municipality of Santo Domingo. The authorization for the use of the land for the proposed project has already been obtained from the Municipality of Santo Domingo on a no-objection basis.
As a result, PS 5: Land Acquisition and Involuntary Resettlement does not apply since site acquisition did not cause involuntary resettlement or economic displacement. PS6: Biodiversity Conservation and Sustainable Natural Resource Management does not apply as the land is situated in a developed urban area and does not contain any natural resources (aside from water and electricity being provided by public utilities). Furthermore, there is no presence of Indigenous Peoples (PS 7) at the project site while no cultural heritage (PS: 8) issues were identified during the excavation works.
Environmental and social categorization and rationale
The key environmental and social issues for this project are: (i) development and implementation of a corporate environmental, health and safety management system, including the preparation, review and approval process of the EIA Study by the Environmental Authorities (“Ministerio de Medio Ambiente” – MMA), national and local permitting requirements for the construction and operation of the medical school and related facilities; management of environmental and social risks (e.g. Occupational Health and Safety (OHS) of workers during construction), including minimizing potential impacts on the occupants of neighboring properties; (ii) adherence to Dominican Republic’s labor and working laws, standards and practices during construction (contractors and sub-contractors) as well as in terms of employment and OHS risk prevention and management during operations (employees, professors, students, contractors, nearby communities), including Life and Fire Safety (L&FS) provisions and emergency preparedness and response; (iii) increased pressure on public utilities (water supply and energy), and optimization of water and energy use through project design (“green building”) and resource conservation measures (lighting, energy efficiency and water use), treatment and disposal of sewage, solid and hazardous medical wastes, ambient air quality, emissions and noise monitoring (ref. back-up generators), potable water quality, treatment and monitoring, hazardous materials, including safety storage and handling, safety procedures in laboratories; and (iv) engagement with local communities regarding environmental, health and safety performance.
The proposed development is expected to have limited impacts on the surrounding urban environment of Santo Domingo. The EIA Study will further identify and assess these potential environmental and social impacts and, will, to the extent possible, be incorporated into the project design. These are expected to be site-specific and temporary and none are expected to be significant. Those impacts can be avoided or mitigated by adhering to recognized standards, procedures, guidelines or design criteria. Thus, this is a Category B project according to IFC’s Environmental and Social Review Procedures.
Key environmental and social issues and mitigation
PS 1: Social and Environmental Assessment and Management Systems
Assessment & Management. The Universidad Dominicana O&M will proceed with the recruitment of an environmental consultancy team registered with the Environmental Authorities (Ministerio de Medio Ambiente - MMA) to undertake an Environmental Impact Assessment (EIA) Study in accordance with the DR’s General Law on Environment and Natural Resources and the Regulations on systems for environmental permits and licenses. Both documents are found at the following website: www.ambiente.gob.do. The Terms of Reference (ToRs) of the EIA Study will take into account, in addition to the national requirements, IFC’s Performance Standards requirements and applicable World Bank Group’s (WBG) Environmental, Health and Safety (EHS) Guidelines. The Project Manager has initiated the environmental license process with the sub-Secretaria de Gestion Ambiental. In addition, the presentation of the construction plan and related architectural and technical studies to the Ministry of Public Works (“Ministerio de Obras Publicas”) was done in December 2010. The latter documents will be used by the environmental and social consultancy firms for the E&S impact identification and significance, and the proposed mitigation measures.
Once the draft EIA Study is reviewed and approved by the MMA and IFC, an environmental license will be delivered. This license will include the terms and conditions outlined in the EIA’s Environmental and Social Management Plan (ESMP) for the construction and operational phases. Upon receipt of the environmental permit, the Sponsor, with the assistance of its environmental consultancy firm, will develop an overall Action Plan to incorporate the EIA’s ESMP and related set of procedures, the General Contractor’s OHS program, including training plan and documents control sheet, any requirements of the Environmental Authorities, including the quarterly monitoring report on the ESMP’s implementation status, and the action items found in the attached Environmental and Social Action Plan (ESAP). In addition, prior to the commencement of the construction works, all drawings, specifications, calculations and services systems will be counterchecked by the Ministry of Public Works and, once satisfied, “building permit” will be issued.
During the operational phase, the Sponsor is committed to develop, implement and maintain an Environmental and Social Management System (ESMS) and related Standard Operating Procedures (SOPs), as set forth in the attached ESAP. The system will be implemented for all direct and indirect activities of the School of Medicine and will encompass social, occupational health and safety, human resources, and environmental affairs management. The ESMS will require compliance with DR’s laws and regulations, IFC Performance Standards and EHS Guidelines. The ESMS will include a formal system for monitoring and reporting on E&S issues to the School of Medicine’s Board of Directors and to IFC in the form of an Annual Monitoring Report.
Organization & training. During the construction phase, the General Contractor, with the assistance of its on-site engineer, foreman and access guards, will be responsible for the implementation of the mitigation measures outlined in the ESMP and related set of E&S/OHS procedures. Training to the employees, sub-contractors, suppliers and visitors will be provided by the General Contractor’s on-site engineer. The General Contractor will also ensure that all employees’ performance expectations include specific OHS objectives and that the employee’s Job Hazards Questionnaire is reviewed annually and updated. The Sponsor will appoint a full-time construction supervisor at project site with one of its responsibilities being to ensure compliance with DR’s E&S/OHS requirements.
During the operational phase, the Coordinator of General Services, assisted by its maintenance team, will be responsible for the implementation of the mitigation measures, as spelled out in the ESIA’s ESMP, as well as for the monitoring and reporting on the water and energy consumption, compliance with WBG’s water and wastewater treatment and air emissions guidelines, compliance with licenses and permits and contractual obligations with specialized providers (ref. management of domestic, hazardous and pathological wastes). This Coordinator will be trained on ESMS and OHS requirements. The ESMS will also establish an employee training program covering environmental and social issues based on the responsibilities of the employee’s activities. Training will also be provided for the employees responsible for community engagement and Life & Fire Safety (L&FS) provisions.
Monitoring and reporting. During the construction phase, the independent environmental firm recruited by the Sponsor will prepare a quarterly report on the implementation status and the effectiveness of the mitigations measures outlined the ESMP and related set of procedures. This report will be communicated to the MMA as stipulated in the Terms and Conditions of the environmental license. In addition to prepare a consolidated annual summary of the quarterly E&S reports, the Sponsor, with the technical assistance of its environmental consultancy firm, will report annually to IFC as part of the Annual Monitoring Report (AMR), on the implementation status of the attached ESAP.
From an engineering standpoint, the inspectors from the Municipality of Santo Domingo and the Ministry of Public Works will undertake regular site inspection at critical points during the construction phase to ensure technical adherence and compliance of the General Contractor with the agreed upon architectural and engineering design/technical specifications. At completion of building construction, a final inspection certificate will be issued by the same Ministry.
During the operational phase, the Universidad Dominicana O&M, through its General Services Coordinator will manage the implementation, monitoring and reporting of the ESMP and the action items specified in the attached ESAP. This report will be made publicly available, including to the MMA, students and surrounding communities.
Community engagement. In accordance with the Article 17 of the Regulations on systems for environmental permits and licenses, a consultation process will take place during the EIA process. The main environmental and social issues expected to be raised by the surrounding communities include, among others, potential increase in traffic volume, noise and air pollution, parking problem, OHS, solid waste management and disposal, water supply, noise and air emissions from generators and containment of fuel tanks. These issues will be included into the mitigations measures outlined in the ESIA’s ESMP and in the General Contractor contractual obligations.
PS 2: Labor and Working Conditions
Human Resource Policy and Management. During its operational phase, the School of Medicine is expected to have 46 professors and management staff and 54 general and administrative staff, in addition to the 800 medical students. During the construction phase of the building, which is expected to last 24-28 months, 40-100 workers will be assigned from the General Contractor while the number of sub-contractors’ workers will vary from 60-100 workers.
As the School of Medicine will have an autonomous status under the Universidad Dominicana O&M, and will not be fully operational before three years, the Project has not yet developed its own Human Resources Governance Policy. However, considering its close affiliation with the Universidad Dominicana O&M, a review of Universidad’s Human Resource Policy (“Reglamento Personal Docente”, July 2004) was undertaken during this due-diligence. Specifically, the Human Resource function in the University is a corporate function that is managed by a Human Resource and General Services Manager. The administrative component of the Regulation includes the rights and obligations of the employees, contractual arrangements and related salary scale, procedures for internal and external job opening process (based on a defined job description), recruitment and selection process, probation period to a maximum of three months, training, performance review, promotion, resignation and termination. It specifies the terms of employment for different categories of appointments, employee’s working conditions (e.g. working hours, training, salary scale, payroll and employee payment, annual performance evaluation) and benefits (living allowances, medical insurance, pension, leave and transport allowance). This Policy and related procedures are made available to all employees and are in compliance with Dominican Republic’s Social Security (“Ley de Securidad Social”) and the Labour Law (“Codigo Laboral”). The minimal age for employment is 18 years old. Employees have the opportunity to present to management on any issues or grievances that they may have. Employees communicate with management through the line supervisors. They can approach the Human Resource Department in person or in writing.
The Human Resource and General Services Division is in the process of developing an Induction Manual which will be provided to each existing and new employee. When available, the School of Medicine will review and update this Manual in order to meet all the requirements as spelled out in the IFC’s Performance Standards 2, especially at it relates to formalizing the disciplinary and grievances mechanism and procedures, the employee’s right of freedom of association and collective bargaining and the OHS provision based on the risk assessment of the jobs.
The recruitment process of the construction workers, by the General Contractor, is informal and based on the completion of an application form. This screening process is part of an in-house HR procedure and ensures that the General Contractor complies with DR labor law, including the minimum age of hiring, confirmation that worker has an Identification (ID) card and, by default, the confirmation of his/her social security coverage. The workers are paid on a weekly basis and do not have any specific contract.
Workers associations. The Dominican Republic’s Labor Code recognizes worker’s rights to form and to join worker’s organizations. Universidad Dominicana O&M hires its employees according to the legal provisions outlined in the Labor Code. Based on the evidence gathered during the IFC due diligence, there are no such unions at the Universidad Dominicana O&M.
For the construction workers, most are not unionized and a significant number may be of Haitian nationality. As mentioned above, the Contractor will have to demonstrate that all workers engaged on-site have working permits delivered by the Ministry of Labor, that their working conditions and Terms and Conditions of employment comply with the DR´s Labor Code, including social security coverage and insurance coverage under the Social Security and Worker Accident Policy. In addition, there is a semi-private institution in DR, established by official Decree, entitled “Fondo de Pensiones y Jubilaciones de los Trabajodores de la Construccion” which receives indemnities from the Project Developer or the General Contractor to cover any workers accidents, disabilities and retirements payment.
Occupational Health and Safety (OHS). There are no official statistics on workers accidents and injuries in DR. As previously mentioned, OHS’s training and monitoring will be provided by the General Contractor’s on-site engineer to the employees, sub-contractors, suppliers and visitors. The General Contractor pays two insurance schemes: at each construction site, a “Contractor All-Risk Insurance” which covers all third-parties liabilities; for its own employees and non-employee workers, an Insurance Policy for Social Security and Workers Accident (“Poliza de Seguro Social y Accidentes de Trabajo”) is being subscribed to cover for compensation and occupational risk accidents for its workers. The General Contractor has the responsibility to ensure that all its sub-contractors who have access to the construction site are also covered by this Policy for their own employees. This insurance scheme is being managed by the “Instituto Dominicana de Segurios Sociales” (IDSS). As per Performance Standard 2, the OHS requirement is applicable to the General Contractor’s direct employees and employees contracted through sub-contractors only. In the context of the recent cholera epidemic in Haiti, a Cholera Prevention Program will be put in place. In this context, a health care unit will be established at the construction site for the treatment of occupational injuries and illnesses, this unit will pro-actively and regularly deliver hygienic measures awareness sessions to all construction workers targeted to enable the rapid detection of cholera symptoms and will provide additional prophylactic measures such as toilets and safe drinking water. If further treatment is required, the Contractor will acquire additional insurance to cover hospital treatment.
PS 3: Pollution Prevention and Abatement
Pollution prevention, resource conservation and energy efficiency. The technical design of the proposed School of Medicine’s building and related facilities has incorporated, to the extent possible, “green buildings” specifications. Specifically, the building will maximize use of daylight through its large window opening, façade and window design based on direct sunlight projection and its north-west alignment which will minimize solar heat. Its open atrium concept will optimize ventilation performance. A roof garden is also planned. In addition, all light fittings will be equipped with energy saver lamps (LED light bulbs). Rainwater harvesting system will be installed on the building’s roofs to recover rainfall and store it in the underground water tank reservoirs. All toilets will be equipped with dual flush systems for long and short flush periods.
Construction phase. Potential pollution issues as identified during the construction phase are those typically associated with construction sites in urban area, and includes solid waste management/disposal, water consumption, potential spills from oil tanks, induced traffic, and labor OHS risks. Nuisance impacts (e.g., noise and dust) on adjacent buildings and induced traffic congestion are present. These impacts may be effectively managed with the implementation of proven engineering practices as eventually outlined in the ESIA’s ESMP. Further, the ESMP will be revised in consultation with the occupants of the neighboring properties. The construction supervisor appointed by the Sponsor will undertake on-going monitoring and auditing to ensure compliance with the ESMP.
Operational phase. The primary waste streams will be domestic solid waste (e.g. paper, plastic, glass bottles) and liquid effluents, which includes sewage and storm-water runoff. Solid waste will be collected by the municipal services (“Ayuntamiento Distrito Nacional - ADN”) and disposed at an authorized landfill site situated on the northern side of Santo Domingo (“La Duquesa”). In relation with the pathological wastes and the chemical products used in the labs, the faculty’s professors responsible for the multi-purpose and gross anatomic laboratories have not yet finalized the operating procedures. However, the proposed procedures will adopt best practices from the Pan-American Health Organization (PAHO). Examples can be found at the following website:
In addition, the proposed procedures will integrated design/procedural requirements spelt out in the “Normas de habilitación y requerimientos para la instalación y funcionamiento de laboratorios”, “Normas nacionales de bioseguridad para laboratorios : directrices y requisitos generales para la bioseguridad de laboratorios” and “Norma para la gestión integral de desechos infecciosos (manejo, segregación, almacenamiento transitorio, transportación, tratamiento y deposito final”). The collection and disposal of the anatomical wastes generated will be outsourced by the School of Medicine to specialized and authorized/licensed companies registered at the MMA and Ministry of Health, and in accordance with IFC’s EHS Guidelines for health care facilities. In the event where such service providers would not be available, the School commits itself to install an incinerator (on-site or at another location). In the latter case, transportation will be done in accordance with the Standard Procedures of the Ministry of Environment (“Norma para la gestion integral de desechos infecciosos”).
The water will be supplied by the Santo Domingo’s Water and Sewage Corporation (“Corporacion de Acuerductos y Alcantarillados de Santo Domingo – CAASD). Due to intermittent supply failures, resulting system pressures failures can lead to inflow into supply lines and system contamination. As such, prior to internal distribution, the water will undergo a treatment to eliminate contamination, including pre-chlorination, sand filtration, and activated carbon filtration. A backup system consisting of one borehole with pumping abstraction rate of 75 gallons/minute and two underground water cisterns with total capacity of 750 m³ will be installed. The first water cistern of 450 m³ (non-treated water) will be for cleaning public areas and fire suppression (2 hours capacity) while the second one (300 m³) (treated water) for water consumption (2 days capacity). A water booster pump will be installed to ensure a pressurized water system on all floors. Potable water will be meet WHO’s water quality guidelines. During operational phase, water consumption is estimated at 220 m³ per day.
Sewage, generated from the washrooms and cafeteria activities, will be treated to meet IFC’s effluents guidelines using an on-site aerobic wastewater treatment system with primary and secondary sedimentation ponds. This treatment system and collection tank has been included in the project design. Treatment capacity of the plant is estimated, on average, at 160 m³/day or 40,000 gallons/day (with a maximal capacity of 560m³/day). Treated and disinfected (by UV lights) effluents will then be disposed via injection into the underground through two infiltration wells. The absence of sewage collector and/or wastewater treatment plant in Santo Domingo explains this disposal option.
Electricity will be supplied from EDERSUR. Monthly electrical consumption during operational phase is estimated at 975,000 kWh (based on a full occupancy scenario). Four backup diesel generators with capacity of 1,000 kW (3 x 1,250 kVA) and 500kW (1 x 625 kVA) will be installed. The 19,000 liters fuel storage tanks will be located at ground level and be provided with secondary containment structures for spill prevention. The diesel generators will be regularly maintained to ensure operation according to manufacturer’s specifications and will be in compliance with WBG’s air emissions guidelines. Estimated diesel consumption (ultra low sulfur diesel No. 2) is estimated at 175 gallons/day (based on an hour or 90 minutes operation per day).
PS 4: Community Health, Safety and Security
Community Health and Safety. During the operational phase, key identified risks are fire and natural disasters. Various measures have been included in the design of the facility to manage fire protection and life safety measures. In addition to meet or exceed the performance provisions of the National Fire Protection Association (NFPA), the building has been designed to meet US Standards and Codes of Practice for fire safety. Planned measures include: 1) fire detection (heat/smoke detectors), alarm system and public address system, as outlined in the electrical engineer requirements; 2) outdoor and indoor fire hydrant, automatic water sprinkler system, fire hose reels and fire extinguishers (ammonium phosphate) on all levels, including fire-fighting water cistern in basement level; 3) emergency response plan which includes directional signs displayed throughout the building indicating exit and fire assembly points.
An independent Life, Fire and Safety (LFS) Master Plan, prepared by a qualified and experienced professional registered with national or international certification organizations, and based on a recognized international fire safety standard, will be required of the building design prior to start of construction. A post-construction audit will be done to ensure that the Master Plan has been effectively implemented.
Emergency Preparedness and Response. The building requirements for the School of Medicine have been designed for earthquake protection and wind load resistance in accordance with internationally-recognized codes (ref. International Zoning Code assigned to Santo Domingo and local meteorological wind records) to help ensure public safety. The School of Medicine has also included internationally accepted technical design standards for access to public buildings for persons with disabilities as well as adapted toilets on each floor.
The Director of General Services, with the technical assistance of an environmental consultancy firm, will develop emergency plan and preparedness procedures which will apply, among others, to fire, natural disasters, (e.g., earthquake, hurricane), hazardous materials (diesel spills), and pest management. It will encompass organizational structure, definition of roles and responsibilities, evacuation floor plan and procedures for all personal, including peoples with disabilities. Coordination with key actors (e.g. Bomberos de Santo Domingo, Defensa Civil and the Red Cross) will also take place. The on-site coordinator will have the overall responsibility to ensure effective implementation of these measures. A community grievance mechanism will also be developed.
Security Personnel requirements. Armed security personnel will be outsourced by the School of Medicine through private security contractors and will be provided on a 24 hour basis. In addition, a CCTV system will be installed. Security personnel will be trained in the use of force for defensive purposes. Increased security risks to adjacent properties during the construction phase are also important and requirements to manage this issue will be defined in the ESMP.
Client's community engagement
During the EIA process, stakeholders will be consulted, including the occupants of neighboring properties and key government authorities. In addition, the EIA Study will be made available to stakeholders for comment during its preparation and review process. Ongoing engagement with stakeholders who may be affected by the development is a requirement under the EIA Regulations for purposes of compiling the EMP and during the construction process.
The proposed curriculum by Partners Harvard Medical International (“PHMI”) defines a revolutionary curriculum in which the School of Medicine and its students will commit themselves to contribute to a radical change in the Dominican Republic health system through a social engagement and leadership of the students towards provision of prevention and primary health care to the disadvantage classes of the society.
Local access of project documentation
The ESRS, the attached ESAP and the project EIA (when available) will be made available via the World Bank Group’s InfoShop.
Stakeholders may also request the documentation from the Environmental Authorities (MMA) or the client, details of which are provided below. In addition, the Sponsor will be requested to place an advertisement in a local newspaper to inform the public that results from IFC’s environmental and social review and ESAP is available for access on its corporate website or provide a web- link to IFC’s disclosed ESRS and ESAP.
Engineer Ernesto Reyna
Director, Environmental Management Under-Secretariat
Ave. 27 de Febrero, Edificio Plaza Merengue, Piso 2
Santo Domingo, Dominican Republic
Telephone: +809 472-0626
Mr. Jose Antonio Llavona,
Project Manager, Universidad Dominicana O&M
Ave. Independencia No. 364, Facultad de Ciencias Medicas, 3er. Piso
Santo Domingo, Dominican Republic - Telephone: +809 682 8849; E-mail: email@example.com
IFC supports its clients in addressing environmental and social issues arising from their business activities by requiring them to set up and administer appropriate grievance mechanisms and/or procedures to address complaints from Affected Communities.
In addition, Affected Communities have unrestricted access to the Compliance Advisor Ombudsman (CAO), the independent accountability mechanism for IFC. The CAO is mandated to address complaints from people affected by IFC-supported business activities in a manner that is fair, objective, and constructive, with the goal of improving environmental and social project outcomes and fostering greater public accountability of IFC.
Independent of IFC management and reporting directly to the World Bank Group President, the CAO works to resolve complaints using a flexible, problem-solving approach through its dispute resolution arm and oversees project-level audits of IFC’s environmental and social performance through its compliance arm.
Complaints may relate to any aspect of IFC-supported business activities that is within the mandate of the CAO. They can be made by any individual, group, community, entity, or other party affected or likely to be affected by the environmental or social impacts of an IFC-financed business activity. Complaints can be submitted to the CAO in writing to the address below:
Compliance Advisor Ombudsman
International Finance Corporation
2121 Pennsylvania Avenue NW
Washington, DC 20433 USA
Tel: 1 202 458 1973
Fax: 1 202 522 7400
The CAO receives and addresses complaints in accordance with the criteria set out in its Operational Guidelines which are available at: www.cao-ombudsman.org
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